Phillips Land Rover in Virginia Beach, VA

Anbody have any dealings with sales or service at Phillips Land Rover in Virginia Beach, VA?  Looking to buy a used LR3 from them.

I've only dealt with the MB side, but I sold that one for an LR3. I've got the 30k service coming up and will let you know (if you haven't already made a decision).

How was the buying experience with them for the LR3?

I have an appointment for Monday. Unfortunately I did not purchase from them, which means no loaner (they offered a rental for $25-30). Hopefully it won't have any other impact.
I am looking at buying the extended warranty from them so I don't know if I can negotiate in the loaner deal and such with it. I have to talk to the manager for the ex-warranty, so I'll let you know what they're like afterwards.

i didnt think it mattered if you bought it from them or not for the loaner
i know my dealer gives us one and i didnt buy it from them
but that is in michigan
i would check with LR

quote:

ORIGINAL: davidlt

I have an appointment for Monday. Unfortunately I did not purchase from them, which means no loaner (they offered a rental for $25-30). Hopefully it won't have any other impact.
I am looking at buying the extended warranty from them so I don't know if I can negotiate in the loaner deal and such with it. I have to talk to the manager for the ex-warranty, so I'll let you know what they're like afterwards.

 
Let me know how it goes.  I also called them to ask if I purchased elsewhere would I get a loaner and the answer was no.  Saw some great buys at Carmax.  Currently I am looking at Phillips' LR3 loaners they have for sale.

what i did was i told them i just moved to the area and my ther dealer gave me a loaner and expect it. if you have a problem on a trip they should give you a loner. you bought a LR not a Dodge or somthing. also get the ext. warr. some of those pay for a loner if you have a problem. but they also have a deductable alot of times. i think they are trying to pull a fast one on you. i would call LR and tell them you moved to an area and the dealer in yyour new area is wanting to charge you for a loaner and se what they say.
 i bought mine thru luxory motors  they are like a high end carmax got a good deal.  but i could be wrong on the loner thing and it might be a individual dealer thing.  but dost ask them if i buy one from somewhere else will i get a loner if you ask that way id tell you no they want you to buy their car not somewhere else. you have to take a different approach.  you moved in the area or somthing and want to schedule maintence and heard they do a good job schmooze them thats how you get what you want.

I spoke to LR and they said it was up to the dealer as to wether they offer a loaner or not. They can speak to a dealer on behalf of a customer, but its ultimately up to the dealer to decide.

Also, told me that the dealer is not suppose to mark up the extended warranty and that there shouldn't be a change in price until within a month/ 1,000 miles of the end of the original warranty. This definitely seems to go against what I've seen posted by others.

Philips has been pretty straight forward in my dealings so far, but they are out for their profit. Again I'll post again Tuesday following the service.

Had a good experience with them today (30,000 mile). They were quick to get the car in and me out. I was given a Honda Civic (more on that later) for the $25 rental fee.

i returned before they had called, but was trying to avoid tunnel traffic. My rep, Holly was again very polite, but a bit off about the time estimate for when it would be ready. In the meantime I spoke with the Financing Manager- straight up individual, about an extended warranty. There were two options a LR one and a third party, AUL. If you want the details on them I can post that info as well. He was very straight forward in his information didn't push either option or a sale. Did find out that they hold the LR loaners for customers who buy there (car or warranty). So I'd give him honesty points there.

Service area if pretty nice (very nice leather chairs), with signature coffee and pastries, flat panel tv. The tv was on Fox news, i didn't ask to change it (I was the only one there waiting) as I was surfing the free wifi. The receptionist/ pick-up/ pay lady was very nice and I think she would have readily changed it if I asked.

When i went to pay the guy in front of me had an issue with his bill (compared to a previous time) She (pay/pick-up) explained as best she could and offered to have the service rep or manager explain it further if her answers didn't answer his question or if he had others. He declined.

Parts guys seemed like a good bunch too (checking prices on wheels).

Only issue I have is that my rep didn't explain the ticket in any way or recap the service- I only say this as they had to order a part, which will require me to return and I feel she should have mentioned it. When I stopped at her door on the way out to clarify it, she was very nice and confirmed that was what it was.

Overall I feel better about them than my last Benz dealer, just wish they were on this side of the water. Now if I can just get then to trade 18" wheels for my 19's (don't knw why they chuckled when I mentioned it) So I guess they've got a decent sense of humor too.

axg1040: I'd check out that VIP loaner (you mentioned in the other thread) at Edmunds for its TMV (to compare with also). But if you buy elsewhere (I got mine through Carmax) and then get an extended warranty from them, its just like having bought from them as far as service (loaner mainly) goes. And you'll probably find a better deal.

Thanks for the detailed write up.  So if I read your post correctly....if I buy an LR3 from say Carmax and then buy the extended warranty from Phillips they (Phillips) will give me a loaner?
Even if it is in for just regular service? I knew they would for warranty work.
That certainly opens my search up some.
Did they give you a price on the LR OEM extended warranty? 
Thanks again for the post.

I bought mine at Carmax, got the extended warranty (LR) from them (Phillips), and it provides for a rental (up to $50/day for 6 days) for covered repairs. Which is why they give you the LR loaner then charge LR corp. for the $50/day. I would have gotten the loaner yesterday, if i had purchased it before turning the car in for service (it was 7:30am when I dropped it off and the Finance Manager wasn't in).

I got Exclusionary coverage, and there is basically, almost nothing that is not covered having read through it (inc. fluids and other wear out items if part of another repair & all the factory installed electronics- GPS & Nav) which weren't in my MB Factory ex-warranty. It also provides road hazard coverage on tires (prorated for wear at time with $0 deduct). Its the LR Assured program the advertise on their website in the warranty part for Certified Pre-Owned.

It can also be transfered if you sell to private individual or company (Mb had to be private only) or cashed out (remaining term) even if the vehicle is declared a complete loss (insurance wise).

The finance manager worked straight out of the LR book so I know he didn't mark it up any (confirms the call I had with LR USA). To be eligible (and you're not the original owner) you have to have 12 months and 12,000 miles left on the original warranty. Even so you have to get inspected and an oil change (since I was there for the 30,000 it didn't matter).

You can get different deductibles, but the pricing pushes towards the $100 (extra $1400 for $0 and only $400 less for a $200 deductible) per visit, so wait for a couple of things if possible.

He priced two versions for me, both are from date of initial entry into service (delivery date to original owner):
7yr/ 85,000mi for $3824 (not positive about the tens and ones place values)
7yr/ 100,000mi for $4,094.88

They also offer one through a third party, AUL which had $0 deductible, had equivalent terms and was a couple hundred cheaper. Not sure about how extensive their items covered was compared, but it handled the major mechanical components. I felt more secure in going with the corporate one as I've had other dealer (different states) ask about who the extended warranty was with and they visible changed expressions when I said the manufacture vs a 3rd party (this was with MB).

Jay Brain, Finance Manager, was open, relaxed and straight forward about it all.

Thanks again.

No prob.

I'll be interested to know what you do and if you go with Phillips on anything (car or ex-warranty) I'd be interested to know your experience and impressions as well.

Will do.  I am very interested in their VIP loaners for sale...just not the $47k price.
I have some time before I buy so I am doing all the research now.
Looked at an 06 at Carmax the other day and was impressed with its condition but am looking to get an 07 or 08 if I can.
 

fyi.
Carmax in Fredricksburg has an 07 HSE, Silver with 6k miles for $44,849

http://www.carmax.com/dyn/factsheet/factsheet.aspx?KNo=3

and an 07 Grey SE with 6k miles for $42,450 in Nashville

I had mine transfered in from NC

Thanks.  Those are some good deals at Carmax.  So now that you have the LR ext warranty you bought from Phillips.... they will give you a loaner even if you are just in for an oil change??  Thanks again.

Back in again today (the infamous leaking sunroof).

Arrived 7:30 and was out, in a loaner (08 LR3 SE) in less than 15 min (actually got back across the water by 8:05).
They were obviously efficient, but at no time did I feel rushed.

Got to say I'm pretty happy with them, much more than my last dealer (MB).

Thanks for the update.  Was this the first time you had the sunroof leak??

First time for me. Don't know about before that though, as I'm the second owner.

Did find out that the windshield had been replaced at some point in time, and that the throttle control unit update had already been preformed.

All was covered by warranty and a good experience with them (Phillips).

Have yet to pull the trigger on the LR3.  I am waiting on a few things to line up before I buy.
Just checking in to see how your LR3 is holding up and how Philips Land Rover service has been.
Thanks.

They've been great (truck and service).
I swapped out my wheels (19 for 18) and had to have it done there. I've encountered only two places that can lift the LR3 and the other refused to do a third party wheel.
Phillips got me in same day. They did an awesome job and the tech was great. They covered the back with Gator cloth/rags to keep the inside clean from the old wheels.

The service is far better than what I got at the Benz dealer (not Phillips) before.

Now if there was just some way to make the drive there and back more palatable.